Refund policy

Consumers have the right to withdraw from this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the date of conclusion of the contract.

To exercise your right of withdrawal, you must inform us (Petélie Atelier, owner Celina Gatzweiler, Röntgenstraße 4, 86199 Augsburg, contact@petelieatelier.com) of your decision to withdraw from the contract by means of a clear statement (e.g. A letter sent by post or e-mail) of your decision to cancel this contract. You can use the attached model withdrawal form for this, but it is not mandatory.

Consequences of revocation

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract.

For this repayment, we use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you; in no case will you be charged fees for this repayment.

However, we reserve the right to refuse reimbursement until we have received the goods back or until you have provided proof that you have returned the goods, whichever occurs first.

You are obliged to send back or hand over the goods to us without undue delay and in any event not later than fourteen days from the date on which you have informed us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.

The direct costs of returning the goods are borne by you as a consumer.

They are only liable for any diminished value of the goods if this loss in value is due to the handling of the goods that is not necessary to check the nature, characteristics and functioning of the goods.

Exclusion or premature termination of the right of withdrawal

The right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive (e.g. Personalized artworks or commissioned works) that are clearly tailored to personal needs.

Right of withdrawal for subscription contracts (Petélie Mail Club)

The right of withdrawal refers to the conclusion of the subscription contract.

In the event of a revocation, deliveries that have already been made will not be reversed if they can no longer be returned.

The right to cancel the subscription remains unaffected by this.

If you wish to cancel the contract, please fill out the enclosed form and send it back to us by post or e-mail.

Sample withdrawal form

(If you wish to cancel the contract, please fill out this form and return it.)

To:

Petélie Atelier, owner Celina Gatzweiler

Röntgenstrasse 4, 86199 Augsburg

Email: contact@petelieatelier.com

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods ()